Written by Manik N. Saha, CIO – Asia Pacific & Japan

 

What will APJ customers be looking for @ SAPPHIRE?

saprunssapimageA few weeks ago, at the SAP Forum in Mumbai, I had the opportunity to host a CIO lunch. During this lunch and the conversations that followed, one theme stood out – all the companies represented at the discussion were eager to exchange ideas on enterprise innovation. I was amazed at the intensity and passion of my peers to make technology work for the success of their business and grow their footprints beyond local and regional markets (many of who were well established towards that direction).

This made me reflect on our own SAP story in the Asia Pacific & Japan (APJ) region. Over the last 25 years of SAP being present in APJ, we have grown exponentially in this region, with a diverse ecosystem of customers, partners and employees. The correlation between our growth and the growth in the industry in APJ is not a co-incidence. Operating in 12 countries, today we have over 14,000 employees and 1,400 partners in the APJ region supporting around 22,000 customers.

A pillar of our success has been SAP’s ability to innovate in different technology categories, and bring these innovations into the enterprise space. At Global IT, we strive to be early adopters of SAP’s innovations and we ourselves continually innovate our IT services and solutions.

As an example, by using our SAP Afaria platform, over the last 3 years we were able to deploy over 45K smartphones (IOS and Android based) and 5,5K BYOD mobile devices. Our large employee footprint in India and China has seen a significant adoption of BYOD for mobile phones, which validates that the consumerization of IT is real.

To support these mobile devices, we had to also innovate our IT services. We have established Enterprise Mobility Solution Centers in multiple key locations within the region, to provide a more consumer-centric support to our employees. As a result, employees get a personalized service each time they have an issue with any IT equipment, and our IT satisfaction has really grown.

Heading into SAPPHIRE next week, I’m eager to welcome and look forward to meeting our customers from APJ. Customers will be able to meet Global IT experts at the SAP Runs SAP booth on the SAPPHIRE showfloor. These experts have deep knowledge of SAP’s technology, LoB solutions and project experience. The present Global IT Management team has multiple years of experience in IT governance, strategy and management – and many of them will be available at the booth to talk to customers.

For the first time, I will personally host tours of our SAP Runs SAP booth for APJ customers and partners. The one hour walkabout tour around SAP Runs SAP will provide our customers an opportunity to meet the experts. During this tour, we would like to share our innovation practices and experiences with our customers, and learn from them what we could do differently or better.

If you are going to SAPPHIRE Orlando 2013, please drop by the SAP Runs SAP booth. I look forward to meeting you and talking more about enterprise innovation!

 

Manik N. Saha

CIO – Asia Pacific & Japan

SAP