Hans van der Noordaa, Member of the Board ING Bank & CEO Banking Benelux talks about the changes in retail banking.
What are the big changes in retail banking? How is mobility changing the game in terms of customer service? ING Banks mobile app was downloaded more than 500.000 times in just a few month.
This clip is part of a unique collaboration between Efma and SAP. In the coming weeks we will jointly broadcast the viewpoints of leading senior bankers like Hans van der Noordaa.
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