The usual stuff: regulations, regulations and regulations, as discussed in my last post. Looking at the SIBOS website, it’s clearly going to be the main agenda, as per every SIBOS, […]Read full article
For the past few years, we’ve talked a lot at SIBOS about regulations, and this year is no different. With Dodd-Frank, the Liikanen Report, European Banking Union, the Banking Reform […]Read full article
8 Aug 2014 | Nicole KealeySAP
In today’s highly competitive financial services landscape, it has become imperative for institutions to implement customer-centric strategies in their businesses. A recent study, “The Forrester Wave™: Customer-Centric Global Banking Platforms, […]Read full article
Building upon the previous two blog entries that discussed the new business models in banking based upon products (cloud-shared leveraging data analytics) and processing (real-time via open sourced APIs), we […]Read full article
The decline in customer experience in banking is reaching an inflection point, said Bill Sullivan, social media and bankinghead of global financial services market intelligence at Capgemini. The consultancy has […]Read full article
29 Apr 2014 | Banking View
It was George Bernard Shaw who asked, “If history repeats itself, and the unexpected always happens, how incapable must [we] be of learning from experience?” Shaw’s quote can easily be […]Read full article
Part 2 – Capital Markets are vulnerable to economic and political shifts, and acting without understanding can be dangerous. As the risks of high-speed trading become clearer, banks must be […]Read full article
It is clear that financial institutions are facing rapid, volatile and constant change, and these conditions will continue to exist for the foreseeable future. In order to remain adaptive and […]Read full article
As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?” The question surprised […]Read full article
The notion of a customer doing business with only one bank through a single sales channel is as archaic as the idea of stuffing money under the mattress. Innovations in […]Read full article
A Good Example Of Innovation In Retail Banking – Alpha Bank
27 Aug 2014
It is very well known that one the...
Closing the Gap Between What Customers Expect and Banks Deliver
21 Aug 2014
Banking customers today want accurate balances in real time. They want to make...
Customer-Centricity in Banking Platforms: Forrester ranks SAP as a Leader
8 Aug 2014SAP
In today’s highly competitive financial services landscape, it has become...
- View all posts in Core Banking
Boiled frogs and spaghetti – are Capital Markets making a meal of risk and finance?
26 Jun 2014
Tangled systems and growing regulatory heat make an unappetizing combination....
Technology: taming the risk beast (Part II of II)
28 May 2014
After outlining the four main buckets of risk that banks have to tame: market,...
Risk: the Nature of the Beast (Part I of II)
20 May 2014
When I first started working in banking, I didn't have much idea about...
When it Comes to Data, Banks Must Go Big Or Go Home – Part II
28 Apr 2014
Part 2 – Capital Markets are vulnerable to economic and political shifts, and...
- View all posts in Capital Markets
Joined Up Online Banking Is The UK’s Next Challenge
14 Aug 2014
I recently bought a bigger, more robust purse, but it hasn’t made a...
Innovations In Customer Engagement: APJ As Leader?
28 May 2014
Citizens and customers have access to insights on devices of their choice at a...
- View all posts in Customer Service
What are we going to talk about at SIBOS? Part Two
29 Aug 2014
The usual stuff: regulations, regulations and regulations, as discussed in my...
Raising Risk Awareness, Gaining an Edge
19 Aug 2014
There’s only one thing worse than having no answer: giving an answer based on...
What are we going to talk about at SIBOS? Part One
15 Aug 2014
For the past few years, we’ve talked a lot at SIBOS about regulations, and...
The Power of Connection
27 Jun 2014
SAPPHIRE recently gave me opportunity to reflect on how far technology has come...
- View all posts in Finance, Risk & Compliance