Banking View

In boardrooms around the globe, the topic of bank transformation and modernization has been heating up significantly in the last few months. Caught between the need to refresh legacy systems [...]

What is the role of the Chief Marketing Officer (CMO) at financial institutions? Last year Chief Marketing Officers are estimated to have spent over USD 148 billion in technology. Going [...]

SAPPHIRE NOW is just around the corner.  While we’re busy putting the finishing touches on all of the sessions and activities, I wanted to share a few of the many [...]

Twenty years ago I presented many times at conferences worldwide on the subject of ‘customer-centricity’.  We didn’t call it customer-centricity back then. We called it customerisation.  My company ran an [...]

In sub-Sahara Africa, more than 80% of people have no access to traditional financial services. This has been one of the great challenges in fighting poverty in South Africa. Given the lack [...]