Banking View

Risk and finance integration is a major priority for the global banking practitioners yet more than half are yet to implement an enterprise level plan despite clear business drivers and [...]

In boardrooms around the globe, the topic of bank transformation and modernization has been heating up significantly in the last few months. Caught between the need to refresh legacy systems [...]

What is the role of the Chief Marketing Officer (CMO) at financial institutions? Last year Chief Marketing Officers are estimated to have spent over USD 148 billion in technology. Going [...]

SAPPHIRE NOW is just around the corner.  While we’re busy putting the finishing touches on all of the sessions and activities, I wanted to share a few of the many [...]

Twenty years ago I presented many times at conferences worldwide on the subject of ‘customer-centricity’.  We didn’t call it customer-centricity back then. We called it customerisation.  My company ran an [...]