customer service

How Can Customer Service Get Real-Time Benefits from Real-Time Speed?

The right information management strategy can help businesses gain new insights at incredibly fast, real-time speeds. However, making an informed decision based on accurate information is only the first step. You have to implement that decision across your organization in order to produce the desired outcomes. But how do you do that? (more…)

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10 Mobile BI Strategy Questions: Support Infrastructure

Of all the questions discussed in the developing of a mobile business intelligence (BI) strategy, the question of support infrastructure is often left to the end or even considered the least important. I often hear the argument: “If we can’t deliver it on time, nothing else matters. So, let’s not worry about it now.” (more…)

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